Customer satisfaction is our top priority, and we aim to make your rental process both enjoyable and seamless. Below are the terms and conditions for our services:
Feel free to reach out to us for detailed information and any specific requests. We are here to make your yacht rental experience unique and memorable.
Advance Payment Requirements
Dear customers, we require an advance payment to process your transactions. According to our policy, if a cancellation occurs within the last 24 hours before the rental starts, we must pay half of the rental fee to the yacht owner. Therefore, we collect a reasonable security deposit of 20% of the rental fee as an advance payment.
If you cancel your yacht rental 24 hours before the rental date, we will fully refund your advance payment. However, if you cancel on the day of the rental and we find another customer for the vacant slot, we will refund your advance payment. Please be aware, if we cannot fill the slot, we cannot return the advance payment.
Advance Payment Options
You should make the advance payment after your reservation is confirmed. You can pay the deposit in four different ways:
- By Visiting Our Office: You can make an advance payment by visiting our offices in Alanya, Side, and Belek.
- Through Our Personnel at Your Hotel: Optionally, we can send a staff member to your hotel or residence where you can make the advance payment.
- On the Yacht: You also have the option to make the advance payment directly on the yacht, allowing you to see the yacht you are renting beforehand.
- Via Bank Transfer: You can make the payment to the IBAN number we provide. If you are making a payment from non-Turkish banks, SWIFT or BIC codes will be necessary. Additionally, international transfers may take 3-4 days to process.
- By Credit Card: You can pay the deposit using the payment link we send.
Documenting the Advance Payment
If our staff visits your location to collect the payment or if you make the payment at our office, we will provide you with a document confirming the receipt of the advance payment.
We will send an email confirming the receipt of payment after each payment method.
If you use messaging apps like WhatsApp or Telegram, we will send you a message confirming the receipt of payment after each transaction.
You can track all the details of the payment process through the reservation number provided on our website, and you may print this information if you wish.
Process After Advance Payment
The remaining balance of the yacht rental fee must be paid in cash upon your arrival at the yacht.
Cancellation Conditions
We strive to offer maximum flexibility and support in the event of cancellations.
- If you cancel at least 24 hours before the scheduled rental, we will fully refund your advance payment.
- If the cancellation occurs within the last 24 hours before the rental, we will try to find another customer. If we are successful, your advance payment will be refunded. However, if we cannot fill the slot, the advance payment will be transferred to the yacht owner. We assure you that we make every effort to prevent any inconvenience to our customers.
Changing the Rental Date
Life can present unexpected situations. Illness, emergencies, or other valid reasons might require you to change your rental date. Should this be necessary, you can change your rental date by contacting us at least 24 hours before the scheduled date. Requests for changes made even one day before the rental are also highly likely to be accepted. Avoiding any inconvenience for our customers is a priority for us.
Round-Trip Transfer Services
You may opt for our VIP transfer services for both your journey to the yacht and your return to your hotel or designated address.
All our vehicles are at least model year 2020, including spacious passenger vehicles such as the Mercedes Vito or Volkswagen Crafter.
We do not use standard passenger cars or taxis for our transfer services.
While our transfer vehicles offer high comfort and luxury, our prices are reasonable and often more cost-effective than taxi fares. Please provide your address or the name of your hotel to our staff for pricing information.
We can provide transfer services before or after your yacht rental period begins. Some of our customers prefer to spend time in the city center after their yacht trip. For example, we can pick you up from your hotel three hours after your yacht trip ends at no additional charge.
In Conclusion
Our yacht rental services are designed with your satisfaction and comfort as our primary concerns. With flexible cancellation policies, various advance payment methods, and luxury transfer services, we aim to provide an unforgettable experience. If you are looking for the best yacht rental experience in Antalya, Alanya, Side, and Belek, please contact us to embark on a perfect journey.
To make a reservation or for more information, please contact us. Your home on the sea awaits you!